Customer Relations / Account Manager Resume Sample

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Lisa Owl

Account Manager

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel  comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

    Core Qualifications

    Powerful negotiator Internet marketing

    Enthusiastic team player Affiliate management

    Decisive leader Persuasive

    Team leadership Adaptable

    Excellent communication skills Calm under pressure

    Complex problem solver

    Awards

    First Ranked Sales Representative

    Awarded Sales Representative for selling $20,000 worth of merchandise in 3 weeks Appointed

    Experience

    Account Manager

    Infinite Management Group, Inc.
    May 2014Present
    Michigan City, Indiana
    • Completed on average, 500 daily outbound calls generating a 76% conversion rate
    • Collaborated with other Account Managers to prepare and deliver performance updates and quarterly business reviews
    • Monitored market, and product innovations, and competitor activity, and adjusted account sales approach to adjust the latest market conditions
    • Addressed customer's questions and concerns regarding company products, prices, and availability
    • Trained sales teams on educational products at seminars and special event

    Account Manager

    Vector Marketing, Inc.
    November 2009May 2014
    Michigan City, Indiana
    • Managed day-to-day activities involving tenants, subcontractors and property management
    • Monitored and documented income, including delinquencies
    • Worked with the owners to identify, develop and achieve community goals and objectives
    • Conducted apartment tours for potential tenants and answered any questions
    • Maintained accurate and updated websites and printed materials
    • Monitored common areas for cleanliness and safety

    Education

    B.S. in Business

    Ball State University - Muncie, IN
    June 2004August 2009

    Skills

    • E-Commerce Management Experience (8 years)
    • Management Experience (6 years)
    • Intelligence Targeting (6 years)
    • Customer Relations Management (10+ years)
    • Business Development (8 years)