Flight Attendant Resume Example

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Jessica Martin

Dependable, energetic multitasker, Eager to boost the level of customer satisfaction through delivery of superb customer service and demonstration of effective safety and comfort protocols. Motivated, experienced server with excellent communication skills. Looking for a position where I can apply my skills to the success of the establishment.

Core Competencies

• Business Development • Vendor Relations • Project Management • Team Leadership

• Training & Development • Negotiation • Process Improvement • Customer Relations

• Operations Improvement • Strategic Analysis • Human Resources

Experience

GoJet Airlines - Bridgeton, MO

Flight AttendantNovember 2018Present

  • Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products
  • Handle situations from a wide variety of individual personalities
  • Work independently or as part of a team
  • Ensure the safety and comfort of all passengers
  • Provide leadership by responding to a variety of emergency and non-emergency situations
  • Work in climates and locations across the globe and work variable shifts

American Family Life Assurance Company - Durham, NC

Benefits CoordinatorNovember 2017March 2018

• Offer benefits solutions to small business owners.

• Offer peace of mind to individuals during their time of need.

• Policyholder Service

Sterling Capital Management LLC - Raleigh, NC

Product Support SpecialistNovember 2003October 2017

  • Provided training, product knowledge, operational support and maintenance for multiple investment platforms. Served as a liaison among multiple BB&T lines of business and outside organizations providing the perfect client experience;
  • Significantly increase productivity through collaboration with management to streamline opening, closing, and fee processing processes;
  • Trained and mentored all team members to deliver superior client service and support;
  • Fostered strong relationships by providing product knowledge and client support;
  • Developed writeable PDF forms and process to more effectively manage internal and external money manager accounts reducing investment/trade oversights by 75%; these were subsequently adopted as a company standard;
  • Partnered with outside firms and custodians to streamline client onboarding reducing delay investing client funds from 3-7 days to a standard 1-2 days;
  • Collaborated with legal ensuring all contracts followed BB&T corporate guidelines;
  • Created a workflow checklist to reduce oversight risk; 80% efficiency improvement;
  • Implemented internal check deposit solution and process that increased business profits $1500 monthly and dramatically decreased client investment delays;
  • Collaborated with management to design an internal CRM database (Access) to monitor and track daily account action items; reducing oversight and increasing client satisfaction 90%.

Education

High School Diploma2002