Tech Support Engineer Resume Sample

Create your unique resume faster

Just click "Edit this resume" to get a quick start and easily build a perfect resume in just a few minutes. Fill in your own details, change colors or templates & start your job application today!

Edit This Resume
Tech Support Engineer Resume Example & Template


Personable tech support representative with 4+ years of experience analyzing issues with drone hardware and software. Achieved company-hight retention rate of 99.32% Seeking to ignite career with the team at Inter Drones.


Silver RoboticsTier 2 Tech Support SpecialistJan 2011Dec 2016

Key Responsibilities

  • Mentored a fast-paced team of 12+ technical support specialists.

Key Achievements

  • Achieved company-high customer retention rate of 99.32%
  • Quickly promoted from Tier 1 to the Tier 2 team due to extensive knowledge of help desk ticketing system and help desk software.

Boston LogisticsSecretarial AssistantJan 2010Dec 2010

Key Responsibilities

  • Managed and delegated phone and online tickets for clients.
  • Encouraged and influenced potential clients on company portfolio decisions, cutting down on false leads.
  • Instituted customer promotional survey to access brand demand, which soon became adopted company-wide.

Key Achievements

  • Implemented storage solution leading to 17% cost reduction.


Columbia School of JournalismNew York, NYSep 2017Now

  • Majoring in Investigative Journalism
  • Expected Graduation in 2020


The Max Weber AwardColumbia School of Journalism2018

Richard Elson Award for EnglishCity of Port Moody2014